This is the biggest piece of junk ever! I've now got all my personal paperwork inside a box that I just purchased a few months ago, and I can't get it open despite using the key and key pad. I followed one rater's advice and hit the box and it popped open, but after foolishly returning everything to it, I now can't get it to open at all. I guess I'll have to just rip the lid off. HUGE PIECE OF JUNK. Go buy something else!