Gold's Gym Maxx Crosswalk 650 Treadmill

For the price, this was a wonderful product. The only drawback for me is the the presets go faster than I can keep up with, but I can manually slow that down, I just need to stay alert for the speed changes.
The wider track and the higher weight limits (for my husband) are great. I also like that it's very heavy and sturdy; althought moving it is a bit of an event.
The fold up feature was a must and this one has it. Great for freeing up the space when not in use.

High quality product at a great price. Assembly was easy, and only needed a second person for a few minutes. Supports my weight well. Cool features like the fan and the iPod connector. Great buy.

This product was non working. The display comes on, but the belt does not move.

After calling customer service it was determined that the controller board was bad. In order to fix the product I would have to purchase a new board and pay for shipping. However, on the box and in the manual it states for 1 year the product is covered for parts and labor. When I told this to the customer service representative she stated the only way to override the fees is to purchase an extended warranty. This is rediculous and this treadmill is going back to Walmart...

Also, this product is promoted and warrantied through Icon Health and Fitness. On the Better Business Bureaus' website this company's rating is an 'F', with a huge number of various complaints received.

I hope this helps and if anyone does purchase this treadmill I wish them better luck than I had...

I shopped around for a while before choosing this treadmill. Overall, I would rate it as excellent. The amount of features for the price is unbelievable. I am not a handy person and I was able to put it together relatively easily by myself.(although it would have been easier with and the instructions recommend another set of hands.)
It gives a great workout for me, my wife and our teen age kids. I would definitely recommend it.

You won't find a treadmill of this quality anywhere for this price. This is large and looks and feels like a treadmill you see in a gym or hotel. I've done a lot of research before buying a treadmill to replace my worn out one. Solid and large- plenty of programs and gadgets for home user. Very easy set up, but you will need some space and help moving the box.

Now that the treadmill is put together and working (3 weeks after bringing it home) it seems to be a good product. Just hope that you don't have to call their customer service center to get anything fixed! I just expected that a $600 treadmill would at least come with quality parts that were manufactured correctly so that it could be assembled when I took it out of the box (I would expect some things to not fit quite right on my old, cheap $200 treadmill, but I never had any problems with it).

In short, the right upright that goes from the platform up to the control panel had the holes drilled incorrectly and put everything in a bind when trying to install it. I tried calling the 800 number in the manual and kept getting a message "We are currently experiencing high call volumes, please try back later" and then it would hang up on me. Frustrated after several attempts, I instead went to the website listed in the manual that was for product registration (which is not the manufacturer's website, but a website that sells workout equipment). I found a phone number on their website and called them and explained that I didn't buy the treadmill from them, but I did register it with them since they were listed in the product manual. While I was explaining this, right in the middle of my sentence I hear music being played as I was being transferred (no "hold on and I'll transfer you to customer service" or any other warning).

When I the new person picks up it is someone from ICON fitness customer service (so this is an ICON treadmill re-branded for Gold's Gym). I explain the problem and then the first thing the customer service rep asks me is if I have purchased the extended protection plan for this treadmill. I said no, and she went on to tell me that they are currently doing a quality check in there warehouse on the part I'm having a problem with, and it will be two weeks before the will be able to ship one out. I'm thinking, "great, a $600 non-working waste of space sitting here partially assembled for two weeks".

Then she proceeds to tell me that she will graciously waive the $9.99 handling fee for the new part and that if I had the purchased the extended protection plan that I wouldn't have to pay the handling fee on any future warranty repairs or service call fees for a technician. At this point I can't believe that someone would even thing of charging me for a warranty part because the manufacturer can't make a quality product and put it in the box. I paid $600 for something that they screwed up and they would normally charge me to fix their problem, plus I have to wait 2 weeks? That's just not acceptable.

I did finally receive the part, and it did fit (although it had machining burs and metal filings all over it like they didn't clean it out).

If you get a good one that works right out of the box, great! If you get one that doesn't, you may be better off exchanging it for another one instead of trying to get the original one fixed.

This treadmill is much better than I expected. The assembly instructions are well written and the product goes together real easy. The operation is straight forward and easy to understand. We are very pleased with it and would recommend it to anyone. Great product!

I love this product and it really has a lot on it for the price. I usually run a 5k but sometimes just walk on it too. The fan and MP3 hook up with speaker are cool features and it is very sturdy and quiet.

We bought the Gold's Gym Treadmill because we absolutely loved the Gold's Gym Crosstrainer that we purchased a couple of years ago; which runs perfectly still to this day! We just wanted a second treadmill so my husband and I could workout together. It's really disappointing - the craftsmenship is by far less than the Gold's Gym previous model. The setup was easy, very similar to our previous model; but there's a distinct noise that began to occur after the first couple of uses. We checked it out thoroughly and couldn't find anything wrong. It's just an ANNOYING click sound. I guess we will just have to live with it because I am NOT going to take the thing apart, return it to the store, probably have to wait weeks on a replacement.......they should have never changed what a great product they ONCE had.