I wanted to be able to make both pocket sandwiches and waffles. My children like several varieties of each. Therefore, I needed the removable plates.
I find that this unit is easy to use, easy to clean (the removable plates make that easier, also) and easy to store on the countertop.
I can't vouch for durability because I have had it only a month, but we use it at least twice per week, and sometimes more. So far, so good.
It has the same flaws that all sandwich makers of this type have: the sandwich pockets could be a bit deeper, it's hard to clean the unit itself, it's not really warmed up enough when the green light goes on and you must wait 1-2 minutes more before using.
Overall, I'm happy with it and my children are enjoying it a great deal .