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Customer Reviews for Roku Roku XD Streaming Video Player
Roku Roku XD Streaming Video Player
The Roku video player is the easiest way to stream HD video (up to 1080p) to your TV with 300+ channels of movies, TV shows, live sports, and more instantly available. Roku is a small device that streams movies, TV shows, music, and other entertainment to your TV via the Internet. Since Roku streams (rather than downloads) video, you get instant access to a huge library of entertainment without having to store any video files on your computer or hard drive. Enjoy Netflix, Hulu Plus, Amazon Instant Video, Crackle, Pandora, and much more from this streaming player. The Roku video player includes built-in wireless, and works with virtually any TV.
Average Customer Rating:
4.5
out of 5
(183 Reviews) 144
Rating SnapshotOverall Rating Totals
Customer Recommendation90%162 out of 181reviewers would recommend this product to a friend.
Rating SnapshotOverall Rating Totals
Customer Reviews
Review 1 for Roku XD Streaming Video Player
I love my Roku!!!
,05/22/2013
By serenitysite ,
Cypress, TX
5
out of
5
I love my Roku!!! It was easy to set up and is very reliable. I use it primarily for Netflix and have been extremely happy with it's performance.
:Walmart.com
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Female
Ownership:11 - 12 months
Usage:Every day
0points
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Review 2 for Roku XD Streaming Video Player
Mother's Day gift
,05/21/2013
By hateslinesshopper ,
Sneedville tn
5
out of
5
Very easy to use. Parents love it because it is easy to manage.
Product Attributes:
Value
3
out of
5
Meets Expectations
3
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Female
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 3 for Roku XD Streaming Video Player
Roku 2, Number 2!
,05/19/2013
By DV123 ,
Albemarle, NC
4
out of
5
15 months ago I bought my first Roku 2, a Roku 2 HD. Can't say enough good about it. When I upgraded to a 1080p HDTV in the living room I moved that 720p Roku 2 HD to the bedroom and added a Sony "Smart" Blu-Ray player that had Netflix, Amazon, Crackle and a few other channels for the new 1080p HDTV figuring to completely bypass adding a 1080p Roku. Even though I mainly watch the channels that were on the Sony Wi-Fi Blu Ray player I still wanted a 1080p Roku so I bought an XD last week.
The reasons I prefer the Roku to the "Smart" Wi-Fi Blu Ray player are that the Roku is much faster to get watching since the Blu-Ray has to boot up from a cold start and the Roku of course has far more channel selection including the ability to add private channels. Adding private channels is something the Blu Ray player will not do. The Roku draws very little power, less than a nightlight and is always at the ready. Each time I started up the wi-fi enabled Blu Ray player I muttered that I needed a Roku.
I was planning all along to buy the new Roku 3 but the Roku 2 XD went on sale Mother's Day week and I figured I'd be just as happy with it for less money, so I made a snap decision on an impulse buy which turns out to have been a good one. I was not needing the Roku 3's wireless headphones in the living room and I suspect that feature eats batteries in the remote faster than in the XD with no headphones anyway. I don't play video games, I watch TV so I don't need the video game function of the Roku 3 either.
With my first Roku 2, the HD model, setup went by the book with no issues so I never had any contact with Roku support. However with the XD I kept getting a "011" error. First I went online with Roku chat support, waited about 10 mins in que and was connected to a CSR. After explaining the issue and sending the IP CONFIG data the CSR requested I was instantly disconnected from chat. I pushed button to reconnect to chat and started calling the support phone number on the ROKU support page. The support phone number posted leads to a phone tree which instructs you to "Push 3" for player support. I pushed 3 and instantly heard a dial tone meaning I was disconnected. I tried phoning 3 more times with the same result each time. After about 15 minutes got connected to a different CSR. While waiting in chat que I rebooted the player and it connected fine and I've not seen the error again since. I didn't change anything on my end at all! It has worked perfectly since. I don't know whether or not the CSR changed something in my network remotely that enabled it to connect and will probably never know. I've rebooted the XD unit several times to verify it reconnects with no errors. After this support experience it is easy to see why so many people get frustrated with Roku support and just give up returning the player. There is no excuse whatsoever for posting a non-working support phone number on your support webpage.
While I'm not exactly thrilled with Roku's tech support I love the product itself. Both of mine are working great and I use both of them daily. I recommend them for expanding the variety of programming available in a fast, convenient, compact and economical package. With about 4 million players to support I can understand why Roku support isn't more personalized, but if they aren't actually doing phone support they should take the phone number off their support webpage because the "click-dial tone" after pressing 3 as instructed just increases customer frustration and makes Roku support look inept.
A note about 720p vs 1080p on Roku's. There is practically no 1080p programming available! Even premium services like Netflix, Amazon, etc go 720p tops. Netflix did a 1080 HD experiment for a while however isn't currently pushing any 1080p at the moment, but this could change by the time you read this. You can get 1080p on Vudu at this moment though.
Also the Wi Fi and internet bandwidth requirement for 1080p is much higher than 720p. This really became evident when watching 1080p movies on Vudu. I've ordered an upgrade on my DSL internet from 3mbs to 5 and going to a higher class of wi fi router. That will speed it up enough to make it workable without waiting as long for the streaming to start on 1080p video files and eliminate buffering pauses after streaming starts. Before going to a 1080p player like a Roku XD make sure your existing network can handle 1080p streaming or be willing and able to upgrade it. Upgrading may be a non-issue for cable modem fed wi-fi internet. In fact a 720p player like the HD model is fine for 99.5% of the programming available on Roku at this time. The only real 1080p stuff I've found is on Vudu and that is for movies you've bought the 1080p version of.
I knocked off one full star for the support issues I had with this product. The product itself is a 5 star item and working great but I can't explain why it is working now when it wasn't initially. If you have connection issues out of the box as I did with this XD unit, then what good is a 5 star item that won't work with a support system that is somewhat frustrating? Some people just won't have the patience to stick with it. It took about 35 minutes to get the player to connect.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Male
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 4 for Roku XD Streaming Video Player
Easy hook up
,05/17/2013
By Beachlover6349 ,
Philadelphia, PA
5
out of
5
Roku provides access to many programming possibilities with the
Easiest installation.
Easiest installation.
Product Attributes:
Value
4
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Female
Ownership:2 - 7 weeks
Usage:Once per week
+1point
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Review 5 for Roku XD Streaming Video Player
Love It. Can get Netflix Stm closed caption now
,05/17/2013
By Reviewer2008 ,
Oxford, MI
5
out of
5
Our tv couldn't provide closed captioning when using Netflix Streaming. This product can talk to our TV and now we have the closed captioning which we really really needed. Fairly easy to hook up. Well worth the price... In fact, we have two Rokus
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:65 or older
Gender:Female
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 6 for Roku XD Streaming Video Player
Remote CON trol what?
,05/12/2013
By goodgarbageconfused
1
out of
5
I practically have to lay the remote on top of the ROKU to turn the channels or use netflix. Im in a small room so its aggrevating
Product Attributes:
Meets Expectations
1
out of
5
Recommends this product? No
Ownership:1 week or less
Usage:Every few days
0points
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Read Comment (1)
Read Comments (1)
DV123
Albemarle, NC
NOT typical
Posted 05/19/2013
This is not typical or acceptable. You should contact Roku for a replacement remote or swap entire thing with your local WalMart.
0points
Review 7 for Roku XD Streaming Video Player
Wonderful product..easy to set up and operate..
,04/28/2013
By Easywritter ,
Hartford ct.
5
out of
5
Great product for the price.. I love being able to combine Internet and television..
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Female
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 8 for Roku XD Streaming Video Player
great now see movie and kids have play station bac
,04/21/2013
By whomas ,
home
5
out of
5
if you want to see anything its there
got dad and sister one also no need for cable great
got dad and sister one also no need for cable great
Product Attributes:
Value
5
out of
5
Meets Expectations
4
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Male
Ownership:2 - 3 months
Usage:Every day
0points
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Review 9 for Roku XD Streaming Video Player
Dropped Cable!
,04/18/2013
By UnionCav ,
Rochester, NY
5
out of
5
Went with indoor antenna for locals. Roku for movies and other programming. No commercials. Watch what I want whenever. Easy to set up. Getting one for my kids.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Male
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 10 for Roku XD Streaming Video Player
Good Deal
,04/15/2013
By debi2622 ,
Lenexa, KS
5
out of
5
I cancelled cable and hooked this in, got Hulu Plus for 7.99/month. I love it all. Easy to hook up. Only thing I would probably do is not get the XD (works great, but to save money), since the HD would be more than sufficient for basic use.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Female
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 11 for Roku XD Streaming Video Player
Roku
,03/30/2013
By DoYourReseaech ,
Orlando, FLorida
5
out of
5
The unit is worth the money compared to paying for cable; great picture quality. However, I was disappointed there aren't any current tv programs, and no cable networks (Starz, HBO, etc) with Roku. You still have to subscribe to Netflix, HULU Plus and a few others. The point of having Roku is to have free tv. You have to search to see what you want to watch. It took 20 minutes reviewing Roku only to discover there was nothing I wanted to watch without paying for added services. Cable may cost more because you get more, and you dont have to go and search for 20 minutes for what's on.
Product Attributes:
Value
5
out of
5
Meets Expectations
3
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Female
Ownership:1 week or less
Usage:Never
0points
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Read Comment (1)
Read Comments (1)
DV123
Albemarle, NC
Posted 05/19/2013
I'm ASHAMED to tell you what my cable bill was every month. It was insane and I should be shot for paying Time Warner so much money over so many years. I am embarrassed that I squandered so much money! In April 2012 I cut my cable to the cheapest package I could get which was $17 for the Time Warner "Broadcast Channels" cable package. I added Roku with Netflix and Amazon Prime which costs about $16 a month. Boom, I'm saving almost $1000 a year. I have more TV now to watch than before. So yes you can have cable with 350 channels and nothing on that you want to watch for $150 a month, or you can have a Roku with 750 channels and still nothing on you want to watch for $14 a month. I will NEVER go back to premium cable TV channels until cable figures out a way to shut down Roku and I bet they are working on that right now. I can ALWAYS find something to watch on ROKU, it is ON DEMAND. If you can't find something to watch on Roku, you ain't looking in the right place!
I figured up how much I paid Time Warner for HBO/Cinemax/Showtime/etc over the past 35 years and it is one of the biggest money pits in my life! I could be driving a new Mercedes for what I've paid them over 35 years.
0points
Review 12 for Roku XD Streaming Video Player
03/27/2013
By an anonymous customer ,
Louisville KY
4
out of
5
Makes your tv see like a smart tv with face book, crackle and Netflix. Easy to setup and easy to use. Just make sure you have high speed Internet because this uses 5-6 meg on HD movies. Price is bit higher compared to off name brands.
Product Attributes:
Value
3
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:25 - 34
Gender:Male
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 13 for Roku XD Streaming Video Player
Easy setup works as advertised.
,03/26/2013
By pipit1 ,
Brandon, MS
4
out of
5
With a NetFlix subscription, Roku is a grest solution for wireless HD viewing.
Product Attributes:
Value
5
out of
5
Meets Expectations
4
out of
5
Recommends this product? Yes
Age:65 or older
Gender:Male
Ownership:2 - 7 weeks
Usage:A few times per month
0points
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Review 14 for Roku XD Streaming Video Player
It's okay..
,03/26/2013
By AmyP87 ,
Sanford, NC
3
out of
5
It has issues getting stuck sometimes - either on a blank screen or while trying to load. And this is just a personal pet-peeve, but it doesn't have a power button... so you can never turn it off. I researched this a little and they say it uses less electricity than a night light and it's better to leave it on so it can update and what not, but me personally, I would just like to be able to turn it off when I want to. I canceled my cable, purchased this and pay for my monthly Netflix and Hulu subscriptions and am saving a ton. I didn't expect it to pause and get stuck as much as it does, but it is what it is... still worth it in my opinion.
Product Attributes:
Value
2
out of
5
Meets Expectations
2
out of
5
Recommends this product? Yes
Age:25 - 34
Gender:Female
Ownership:2 - 3 months
Usage:Every few days
+1point
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Review 15 for Roku XD Streaming Video Player
03/25/2013
By Soundman52 ,
Massena, NY
5
out of
5
So far so good! It streams faster than my Blu-ray player so I'll use this instead. I also love that I can watch Gaither TV on this instead of on my computer.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:35 - 44
Gender:Male
Ownership:1 week or less
Usage:Every few days
0points
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Review 16 for Roku XD Streaming Video Player
Awesome
,03/25/2013
By lunathetunafish ,
Laredo, TX
5
out of
5
After I got my ROKU...it was bye bye Direct TV!
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Female
Ownership:2 - 7 weeks
Usage:Every day
0points
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Review 17 for Roku XD Streaming Video Player
Streaming Video Player
,03/13/2013
By palharry ,
Ellsworth, ME
4
out of
5
I purchased this product after doing some research via the Inter-Net. It came down to the Roku XD and D-Link Streaming Video Player. The D-Link is not only cheaper and includes the HDMI Cable, but the only drawback I could find was I couldn't get the app for Blockbuster and Roku XD was able to download the app for Blockbuster. I also contacted Blockbuster regarding the app for the D-Link Streaming Video Play. According to a Customer Rep at Blockbuster "It won't be happening". If the app was available I would have purchased the D-Link after doing the research. The Roku XD was easy to set up, once I established an account with NetFlix I was able to watch streaming video, the quality of the streaming video was very good with a DSL Connection of only 1.5MB Bandwidth.
Product Attributes:
Value
4
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:65 or older
Gender:Male
Ownership:2 - 7 weeks
Usage:Every few days
+1point
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Review 18 for Roku XD Streaming Video Player
Great Product
,03/10/2013
By sugarandspice1 ,
Morrison, CO
5
out of
5
It was really easy to install, and we were able to "stream" live programs on our TV that I could only do before on my computer. This way my wife and I can both watch and we get terrific sound.
Product Attributes:
Value
4
out of
5
Meets Expectations
4
out of
5
Recommends this product? Yes
Age:65 or older
Gender:Male
Ownership:2 - 7 weeks
Usage:Every few days
0points
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Review 19 for Roku XD Streaming Video Player
great deal
,03/08/2013
By jypsyjewel ,
orlando,fl
5
out of
5
This has been one of the best deals I have gotten for my family. Easy installation, works great. Enjoyment for the whole family. Who says you need cable?! The only thing I did not like was registering my CC number in case we wanted to view anything that required a payment. I opted for the pin number preference for purchases that way only I can do it but with all the free services doubt we will ever use pay to view item. So many options and channels, something for everyone.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Female
Ownership:2 - 3 months
Usage:Every day
0points
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Review 20 for Roku XD Streaming Video Player
GREAT LITTLE DEVICE!
,02/27/2013
By DaisyD2 ,
Kansas City MO
5
out of
5
The Roku XD streaming video player works GREAT and the remote is easy to use. The Roku itself is so small you don't really even notice it on our TV stand. We are SO GLAD we purchased the Roku since we're saving so much money a month by not having satellite svc anymore! Our only regret is not doing this sooner!
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:65 or older
Gender:Male
Ownership:2 - 7 weeks
Usage:Every day
+3points
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