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Customer Reviews for Canwood Canwood - Alpine II Twin over Full Bunk Bed, White

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Canwood Canwood - Alpine II Twin over Full Bunk Bed, White

The Canwood Alpine II Twin over Full Bunk Bed is a great bed for your growing family. With a Full size bed at floor level and a Twin size bed as the upper bunk you can really make the best use of your available space. The solid wood construction and classic design lend themselves well to any decor.
Average Customer Rating:
2.25 out of 5
2.3
 out of 
5
(4 Reviews) 4
Open Ratings Snapshot
Rating SnapshotOverall Rating Totals
5 stars
1
4 stars
0
3 stars
0
2 stars
1
1 star
2
Customer Recommendation25%1 out of 4reviewers would recommend this product to a friend.
Open Ratings Snapshot
Rating SnapshotOverall Rating Totals
5 stars
1
4 stars
0
3 stars
0
2 stars
1
1 star
2
Customer Reviews
Review 1 for Canwood - Alpine II Twin over Full Bunk Bed, White

bunkbeds looked really nice in pictures

09/05/2011
By ,
la puente, ca
1 out of 5
1 out of 5
bunk bed could not be put together because parts did not match up and on top of that i didnt have all the parts , waste of my time
Product Attributes:
Value
2 out of 5
2 out of 5
Meets Expectations
1 out of 5
1 out of 5
Recommends this product? No
Age:35 - 44
Gender:Female
Ownership:1 week or less
Usage:Never
+7points
Review 2 for Canwood - Alpine II Twin over Full Bunk Bed, White

Buyer Beware

08/23/2011
By
2 out of 5
2 out of 5
What a nightmare!! Our bed was delivered in the timeframe promised. We opened the boxes and the nightmare began. Here's a quick list:
Missing screws
Missing drill holes
Splotchy, uneven paint
Cracked footboard
Wrong headboard/footboard combination
The first 3 problems were aggravating but Home Depot is close by, my hubby has a drill and with careful placement of parts, the uneven paint could be hidden. Hubby even felt he could mend and hide the crack. Biggest problem was that the upper bed was sent with a tall headboard and shorter footboard. I prefer the look in the picture but thought we'd try out the uneven head/footboard. But this put the head board too close to the ceiling causing safety concerns of pinching and/or trapping of body parts. Now the real nightmare begins. All calls funnel through one number which is only occasionally answered. Once a person was reached, I was informed processing takes 2 weeks and shipping 1 to 2 after that. No matter the circumstances, customers are placed in the queue with all customers needing parts whether it's due to replacement of old parts or mistakes by the company. After 3 weeks, our 2 footboards have arrived but the end pieces were not included. No one answers the phone.
Quality Control is non-existent. Websearch other reviews and you'll find 80% have quality issues. Most people settle but for those who can't, ibuprofen is in their future.
I am now leery of any Storkcraft product as I feel this is a company wide quality and customer service problem.
Product Attributes:
Value
2 out of 5
2 out of 5
Meets Expectations
1 out of 5
1 out of 5
Recommends this product? No
+20points
Review 3 for Canwood - Alpine II Twin over Full Bunk Bed, White
07/07/2011
By
5 out of 5
5 out of 5
I got this bunkbed as a second choice. I was waiting for a different bunk bed, but it was out of stock for far too long, so I decided to get this one instead. I'm glad I did. It is beautiful. I would recommend this bunkbed to anyone.
Product Attributes:
Value
5 out of 5
5 out of 5
Meets Expectations
5 out of 5
5 out of 5
Recommends this product? Yes
Ownership:2 - 7 weeks
Usage:Every day
+1point
Review 4 for Canwood - Alpine II Twin over Full Bunk Bed, White
This review is fromCanwood Alpine II Twin Over Double Ladder & Guard Rail Pack, White.

Terrible product, NO stars

09/15/2014
By
1 out of 5
1 out of 5
Product came with a multitude of instructions written by someone with english as a third language. Mismatched parts in box. There were two "C" uprights for the twin section when there should have been a "B" and a "C". Unable to re-drill the wrong part. Importer in Seattle or somewhere out there needed proof of purchase and all kinds of other information and would have taken at least two weeks to get another part. Product was made in Viet Nam. Also cheaply constructed and came in 6 boxes. Price was right for the lousy quality. On the bright side, Walmart took it back as is their guarantee with no problems. Why would they want to do this online ordering from other suppliers when the products are out of their control? Thanks
Product Attributes:
Value
1 out of 5
1 out of 5
Meets Expectations
1 out of 5
1 out of 5
Recommends this product? No
0points
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