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Customer Reviews for MAGIC JACK MagicJack USB Voice over IP Yearly Telephone Service for $19.95
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MAGIC JACK MagicJack USB Voice over IP Yearly Telephone Service for $19.95
MagicJack uses your computer and Internet service so you can make local and long-distance calls in the U.S. and Canada with no monthly bills. First you connect any household phone to MagicJack. Then you plug MagicJack into an available USB port on your computer, using the supplied extension cord if needed. Finally you wait for the completion screen to appear for computer phone service while you use your phone like you always have.
Average Customer Rating:
(221 Reviews) 201
Rating SnapshotOverall Rating Totals
Customer Recommendation75%166 out of 221reviewers would recommend this product to a friend.
Rating SnapshotOverall Rating Totals
Customer Reviews
Review 1 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Magic Jack
,02/20/2012
By Steve42 ,
Boston, MA
Magic Jack is a great alternative to a second line, or in my case a work only line where I'd be on the computer anyways. Much cheaper than a typical VoIP account and softphone setup. Or you can still plug a phone into it. People who bash the fact you need a computer obviously don't understand the piece of equipment they just bought. I've used mine for months with no problems. Set up and registration took less than 5 minutes. If you have a good internet connection (sorry, DSL isn't). Plus a typical knowledge of how to install software. Nobody has an excuse to have issue with this great option. People with no technical ability should not buy one.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:25 - 34
Gender:Male
Ownership:2 - 3 months
Usage:Every day
0points
Review 2 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Magic jack as seen on tv
,02/19/2012
By yooperz ,
upper michigan
it works, but you better have a fast cable connection and ive tried 3 different phones on this and you can barely hear the person on the other end of your call, i will look for software upgrades but as of 2 weeks now, this isnt magic.
Product Attributes:
Value
3
out of
5
Meets Expectations
3
out of
5
Recommends this product? No
Age:65 or older
Gender:Male
Ownership:2 - 7 weeks
Usage:Every day
0points
Review 3 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Bubbly sounding voice, disconnects
,02/11/2012
By wonttake ,
Passaic, NJ
I was happy with my first MagicJack, but it normally disconnects me. Now I found out in the news it really disconnects after 3 minutes a secret they kept. The succeeding calls would have terrible sounding voice with static and it bubbles. Now with the new ones, I guess just that, disconnection and bubbles even after only a few seconds...I was so frustrated, I kept a stash of phone cards. Now I am back with the phone company. I will be moving back to Cable VOIP. Problem with that and magicjack? If you loose power, you loose power to your router, you will no longer have phone service, unlike the phone company. Learned that from the last snow storm that cut our power for 3 days...I know, the other company's product is more expensive, but believe me, it is worth it. I you don't, don't blame me that I did not warn you. You know what they say about you get what you pay for? This one is not even the money you paid for it...
Product Attributes:
Value
3
out of
5
Meets Expectations
2
out of
5
Recommends this product? No
Age:55 - 64
Gender:Male
Ownership:Longer than one year
Usage:Every few days
0points
Review 4 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Sucks!
,01/27/2012
By teddyzoom ,
Republic, Mo.
I am totally dissatisfied with this product! To date; I have been unable to place one phone call with the "MagicJack". I have given up on getting it to ever work!
Product Attributes:
Value
2
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:65 or older
Gender:Male
Ownership:2 - 7 weeks
Usage:Never
0points
Review 5 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
No Good!!
,01/19/2012
By PTJL
MagicJack should be called Magic Junk. Could NOT get it work and tried to do live chat and here is what I got:'
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly
Product Attributes:
Value
1
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
+3points
Review 6 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
no more phone bills
,01/13/2012
By bear12566
this is a great product 21.00 a year this is a great deal no more phone bills this is great you can hear the person clearly no drop calls and no large bills the on issue is you have to wait 10 days to receive incoming calls otherwise this product works great and if you add 30.00 more you can get the wall plug so you can turn your computer off and still receive calls
Product Attributes:
Value
4
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:55 - 64
Gender:Male
Ownership:1 week or less
Usage:Every day
-1point
Review 7 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Poor customer service
,01/11/2012
By onereviewer23 ,
Lehighton, PA
Wanted to transfer a phone number. It wouldn't go through, so I had to get a new number. They charged me another $10 to get a new number when they couldn't transfer the number even though it says they can transfer old numbers. Tried to resolve it with technical support and they wouldn't do anything. They pointed me to their terms of service agreement. I read them back their own terms of service where it says they can transfer old numbers, and they hung up on me. It is a good idea, but you cannot use a fax machine. You cannot call some phone numbers because they don't have an agreement with the service. Sometimes the call sounds good, sometimes it's lousy. It states there is caller id. That rarely works too. You get what you pay for.
Product Attributes:
Value
3
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:45 - 54
Gender:Male
Ownership:Longer than one year
Usage:Every day
+2points
Review 8 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
The worst product and customer service ever !
,01/09/2012
By an anonymous customer ,
Ontario,Canada
I have a magicjack for 6 month which I could not use at least once in spite of my hundred of hours spent chating over the internet with their people;every time you start cheating you'll get a message after 20'-30' saying now I'll transfer you to one of our top 10 customer rep and in the end you get noting solved;I was so stupid and I bought a second one thinking that first one was wrong from factory, so I got the new MajicjackPlus which is still unused since I bought it 2 month ago;again I wasted a lot of hours over a couple of days in chating, but for nothing other than promises of feedback or emails which never came to me by email or either way;so my advice stay away of these guys, probably I should start from the begining with Nettalk.
Product Attributes:
Value
1
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:45 - 54
Gender:Male
Ownership:9 - 10 months
Usage:Never
+2points
Review 9 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
I have the MJ Plus and I love it!
,01/07/2012
By TheHar ,
Hot Springs Village, AR
Went from digital phone to Plus, I can travel with it and plug it into my laptop and make calls.
So far sound quality is good. Attached it to my home phone set with 5 extra phones and no issues.
I am happy!!
So far sound quality is good. Attached it to my home phone set with 5 extra phones and no issues.
I am happy!!
Recommends this product? Yes
Age:55 - 64
Gender:Male
Ownership:2 - 3 months
Usage:Every day
0points
Review 10 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
MagicJack is wasted money. you've been warned.
,01/06/2012
By TelecomTech ,
Paramus, NJ
My device is almost 5 months old. It already stopped working. Incoming calls are logged but doesn't ring (through my phone or through the computer but displays as a missed call. Unable to get dial tone for outgoing calls. Customer support after multiple troubleshooting attempts suggested I purchase a new updated more expensive unit. DO NOT fall for this gismo you will loose out eventually. When I first purchased the MJ I wondered why so many people complained about their unit as mine worked fine. Only to find out, without changing software, computer, or phones (but testing multiple phones) the all their complaints were accurate. DO NOT buy this device. Give the money to charity instead.
Product Attributes:
Value
1
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:25 - 34
Ownership:5 - 6 months
Usage:Every day
+2points
Review 11 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Website misleads
,01/04/2012
By Aaron7 ,
Fort Mill, SC
I checked the magic jack website to see if it would work for a fax line and it said that it would, so I went out to buy the magic jack plus. I am on my third day now going back and forth between the magic jack chat box and Epson customer support. The magic jack chat support is now telling me that most faxes usually don't work. They should have stated that on the website, rather than saying, Quote- from site "It should work fine. Plug your fax machne into your magicJack, just as you would normally connect your fax machine to your telephone jack.
You just cost me at least 10-15 hours of down time trying to get something running that your support team already knew was not going to work.
Product Attributes:
Value
1
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:25 - 34
Gender:Male
Ownership:1 week or less
Usage:Every day
0points
Review 12 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Lovin' It
,01/01/2012
By BzyShopper
I was skeptcal about this at first, can't always believe what you see on tv. But, so far, so great! Quick and easy to install; clear sounding calls; and I can reach family and friends back in the US for nothing more than $20 a year. Very impressed and pleased. As long as you have a solid internet connection, you're good to go.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:25 - 34
Gender:Female
Ownership:2 - 7 weeks
Usage:Every day
0points
Read Comment (1)
Read Comments (1)
DrBenGolfing
Springtown, TX
Good Luck Getting Sub. Renewed
Posted 02/08/2012
When your subscription expires, they won't renew it, they will make you buy another MagicJack instead.
0points
Review 13 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Magic Junk-Buyer Beware-You Get What You Pay For
,12/26/2011
By reviewerforhire
If it sounds too good to be true then it is!! "100% risk free - you pay nothing" is NOT TRUE, you WILL pay shipping if you do not like the product and send it back... you WILL NOT be reimbursed.
The Magic Junk/Jack website does not allow you to check online to see if phone numbers for the city you live in are supported by Magic Jack... I found out - after I received the product - during the registration process, that they could not provide me with a phone number for my city. I then plugged a phone into Magic Junk Plus and discovered a radio station broadcasting in the background while I was trying to talk and listen to the person on the other end of the call. I tried numerous phone calls to different people and got the same radio broadcast in the background.
The Magic Junk/Jack website does not allow you to check online to see if phone numbers for the city you live in are supported by Magic Jack... I found out - after I received the product - during the registration process, that they could not provide me with a phone number for my city. I then plugged a phone into Magic Junk Plus and discovered a radio station broadcasting in the background while I was trying to talk and listen to the person on the other end of the call. I tried numerous phone calls to different people and got the same radio broadcast in the background.
From their website (NOT TRUE)
"magicJack PLUS service has received rave reviews and many people think it is the best Call Quality they have ever heard. The magicJack PLUS has added High Definition Voice. Best Call Quality and it's FREE."
"magicJack PLUS service has received rave reviews and many people think it is the best Call Quality they have ever heard. The magicJack PLUS has added High Definition Voice. Best Call Quality and it's FREE."
I went back to the website to get an RMA (to return the device before my 30 day "free" trial)... I contacted a Magic Jack site representative using the live chat function on the website and was told I had to pay for shipping the device back and would NOT be reimbursed.
Here's the conversation (which went on for over two hours due to the representatives attempting every way to dodge the actual complaint), but I will capture it in a few lines to save time:
Dissatisfied Customer: I am returning the Magic Jack that was sent to me... I have the RMA and the return address.... how will I be reimbursed for shipping?
Molly: You are responsible for return shipping. Equipment returned without a valid RMA number will not be eligible for the magicJack Money Back Guarantee.
Dissatisfied Customer: I have a valid RMA number Molly.... The free trial states "100% risk free - you pay nothing" ... so why am I responsible for return shipping? The magic jack does not work as advertised and there are no numbers for the city I live in...
Product Attributes:
Value
1
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:45 - 54
Gender:Male
0points
Review 14 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Not for senior citizens
,12/10/2011
By OldRalph
Big problems: 1. Voice mail picks up after only three rings, and the ring count cannot be changed.
2. The voice mail cannot be disabled. I cannot use my own answering machine unless I set it for two rings or less.
3. As a senior citizen we need longer ring times to get to the phone before the MagicJack voice mail takes over. MagicJack’s help line says they cannot change it.
Unless you can jump when the phone rings stay away from this product
2. The voice mail cannot be disabled. I cannot use my own answering machine unless I set it for two rings or less.
3. As a senior citizen we need longer ring times to get to the phone before the MagicJack voice mail takes over. MagicJack’s help line says they cannot change it.
Unless you can jump when the phone rings stay away from this product
Product Attributes:
Value
4
out of
5
Meets Expectations
3
out of
5
Recommends this product? No
Age:65 or older
Gender:Male
Ownership:Longer than one year
Usage:Every few days
+2points
Review 15 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
works very nicely.
,11/16/2011
By GAGABURR ,
DES MOINES
first year is free with this purchase. then 19.99 a year after that. very nice to have for emergency phone calls when cant find my cell phone.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Female
Ownership:2 - 7 weeks
Usage:Every few days
-2points
Review 16 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
OK price, VERY poor call quality, minimal support
,11/14/2011
By Wholesaleforless ,
Prescott Valley, AZ
This was given to me as a gift about 2.5 years ago. Have exchanged it several times since, before finally returning it last month.
When it works (which isn't all of the time), there is an echo problem, static. Often the person on the other end can't make out most of what I am saying, and I can't make out a lot of what they are saying.
For some reason, it does not permit calls to conference calls, which I need to make daily (there is nothing special about these numbers, but for some reason, MagicJack (and Google talk) does not permit calls to them).
I was pretty excited to get this as a gift, but it isn't worth the $40, that's for sure.
For the last couple of years, Google has offered a similar service ... for free (for now) through gmail.com. Same TYPE of service, but MUCH better quality, fewer dropped calls, and it's FREE.
Product Attributes:
Value
2
out of
5
Meets Expectations
1
out of
5
Recommends this product? No
Age:45 - 54
Gender:Male
Ownership:Longer than one year
Usage:Every day
+2points
Review 17 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Good Bye Costly Traditional Phone Companies
,11/08/2011
By Beficker ,
Highland Park, NJ
I bought, installed and started using the Magic Jack from September 24, 2011. It is really like a magic in every aspect. Installation is so simple and fast that it does everything flawlessly on it's own once we connect it to PC USB port on one end and to Telephone Unit on the other end. It is ready for use in just a couple of minutes. New Magic Jacks do work with Windows 7 OS. Phone quality is simply superb even on using a Cordless Telephone that is kept very close to PC CPU. Of course I am using 5.8 GHz Vtech unit. Voice quality is very nice and there is absolutely no break-up. Initially I had the problem of very feeble volume due to which I could not use the phone. But after a couple of days, I suddenly realized that there is a 2nd Volume Mixer popping up on clicking the SPEAKER icon on my PC's Tool bar for which volume level was at 20 or 30. I changed it to max. i.e. 100 and left it there permanently. That is it, the problem of feeble volume has vanished like magic. (The other mixer is for PC's speaker). In my view everyone may happily abandon Traditional Phone Companies phones and go for Magic Jack since it costs just less than $2.00 per month for unlimited long distance calling (US, Canada & Puerto Rico) including 911, free 411, voice mail etc.. Before Magic Jack, I used Vonage VoIP phone and struggled one full year working patiently with them to fix the problem of horrible breaking-up of voice which made it almost impossible to use the phone. But I paid a total monthly bill of $33 for full one year until I closed my A/c. (Ever increasing monthly bill that reached $33 staring around $24 or so). I shall mention that I am using 50 MBPS Cable Broad band connection.
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:45 - 54
Gender:Male
Ownership:2 - 7 weeks
Usage:Every day
-2points
Review 18 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
No local
,11/07/2011
By DMMurph
I don't know how this thing works, it may be great but... The idea for this is to get a landline for my home, we just moved here. The closest number I can get within my area code is 200 miles away, would be long distance, and defeats the purpose of the MJ in the first place.
Recommends this product? No
Age:65 or older
Gender:Male
Ownership:1 week or less
Usage:Never
+2points
Review 19 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
good deal
,11/06/2011
By FlojoP ,
Schenectady, NY
I do not have a traditional landline and this is an excellent backup to the terrible cellphone coverage at my home. Works great on my iMac running MacOSX 10.5.8
Product Attributes:
Value
5
out of
5
Meets Expectations
5
out of
5
Recommends this product? Yes
Age:35 - 44
Gender:Female
Ownership:2 - 3 months
Usage:Every day
-2points
Review 20 for MagicJack USB Voice over IP Yearly Telephone Service for $19.95
Cheaply made
,11/05/2011
By KYWildcat ,
Louisville, KY
Quick set up and clear call quality. The only things I don't like about the Magic Jack is that you have keep your computer on constantly in order to use it like a regular telephone line and the fact that the USB portion broke off. I will be returning it to the store and trying the Net Duo instead since you can plug that up to your router so you don't have to leave the computer on all the time in order to receive phone calls.
Product Attributes:
Value
2
out of
5
Meets Expectations
4
out of
5
Recommends this product? No
Age:35 - 44
Gender:Female
Ownership:2 - 3 months
Usage:Every few days
+3points